Shipping Policy

Custom Orders
Standard Lead Time: The typical lead time for custom orders ranges from 2-3 weeks.
Production and Delivery: Production and delivery lead times are estimates and may be subject
to change. We strive to deliver your custom furniture as quickly as possible while maintaining
the highest standards of quality.

Delivery Day
Free Shipping: Available USA-wide on all orders.
Scheduling: Carriers aim to accommodate delivery date requests but may refuse specific days
based on availability.
Pricing: Shipping costs are based on pre-discount prices.
United States Rates: Calculated case-by-case; some products may not ship to the USA.
Duties & Taxes: Customers are responsible for applicable duties and taxes imposed by their country.
Minimal Charges: We aim to keep shipping costs as low as possible.
Return Option: If you decide to return the order instead, shipping fee will be deducted from your refund to cover costs.
Why the Fee: The fee covers the labor and services needed to safely return the items to our warehouse.

Contact Us: If you have any questions or need assistance with your delivery appointment, our
friendly customer service team is ready to help.
Furniture Order Processing Time
In Stock Orders: Setup for shipment within 24-48 hours; tracking info emailed within 2 4 business days.
Custom Orders: Processed within 3-5 business days after arrival at the warehouse. Processing time is additional to the lead time stated in the Custom Order Policy.
Tracking Updates: May take 5-7 business days to show live updates.
Post-Order Conflicts: Inform us before shipment if a delivery conflict arises.
Changes: Submit written notice 5 business days before shipment for any consignee or shipping method changes.
Unreachable Customers: After 15 days of unsuccessful contact, the order is forfeited, and Moots Pet handles it at their discretion.